The TARGET Corporation, a Fortune 50 company, created a National Investigative Team in the mid-1990s. The specific mission of the NIS Team (now Special Investigations) is to investigate – independently or in partnership with the appropriate federal, state, or local law enforcement agencies – crimes against the Corporation by organized retail criminal rings resulting in significant financial loss or potential grievous harm to employees.
Performance issues were identified in the team by corporate management. As a remediation measure the Manager of Investigations and Training retained us to:
- Do a comprehensive evaluation of the team’s ability in its core functional areas; and
- Based on the results of the evaluation, recommend training and other means to improve team and individual team member performance.
The team was evaluated and assessed in these areas: